Note: We only recommend Layer 3 adoption to advanced users, or those adopting devices to a Cloud Console. For more details, see our Layer 3 Adoption Guide. In these scenarios, Layer 3 (internet) adoption is required.
This is often because they are on a different VLAN than their host application. Some third-party gateway users may notice that their UniFi devices do not appear. Troubleshooting Your UniFi OS Application and Device Are On Different NetworksĪll UniFi OS applications, other than UniFi Network, require adoptable devices to be connected to the same Layer 2 network as the hosting application. You must also have at least one wired AP present and within range of the wireless AP you wish to adopt. To adopt UniFi IoT devices and wireless cameras, you must enable New Device Auto-Link in your Network Application. To adopt APs wirelessly, you must enable Wireless Meshing in your UniFi Network Application.
Navigate to your UniFi Device tab and click the Adopt button.
The Network Mobile App ( iOS / Android) and Protect Mobile App ( iOS / Android ) may also be used. Navigate to the applicable UniFi application in your web browser.Power-on your UniFi device and make sure it is connected to your UniFi OS Console or application host.Adoption issues typically result from third-party equipment usage or other environmental factors, such as firewalls or niche networking configurations. We recommend using a UniFi OS Console for the simplest, most streamlined adoption process.